Effective date: 01/01/2025
Version: 1.0
1) Who we are
Strathclyde Pest Control (“we”, “us”, “our”) provides pest control services across Greater Glasgow.
Legal entity: “Strathclyde Pest Control”
Registered address: 12 Acton Gardens, East Kilbride, Glasgow G75 8WH
Website: https://strathclydepestcontrol.co.uk/
Email: [info@strathclydepestcontrol.co.uk]
Telephone: 07825 557794
We are the data controller of personal data processed via this website and in the course of our services.
If you have questions about this notice or how we use your data, contact us at the details above. We do not currently appoint a Data Protection Officer.
2) What personal data we collect
We collect and process the following categories when you use our site or our services:
- Enquiry & booking data: name, email, phone, property address, preferred times, details of the pest issue, photos you upload.
- Customer records & job data: service history, quotes, invoices, site notes, before/after photos, technician reports, signatures.
- Communications: emails, phone call details (time/date; we do not record calls unless we tell you), SMS, WhatsApp (if used).
- Newsletter data: name, email address, subscription preferences.
- Website & device data: IP address, user-agent, referral URL, pages viewed, events (e.g., clicks on “Call Us” / contact forms).
- Cookies & similar tech: see “Cookies” below.
We do not intentionally collect special category data (e.g., health). Please do not include sensitive information in enquiry messages.
3) How we collect your data
- Directly from you (forms, emails, calls, messages, on-site visits).
- Automatically via our website analytics and cookies.
- From public sources where relevant to a job (e.g., property entry details provided by a managing agent or landlord when you ask us to liaise).
- Referrals from existing customers or partners (only where lawful).
4) Why we use your data (purposes) and the lawful bases
| Purpose | Examples | Lawful basis |
|---|---|---|
| Respond to enquiries and provide quotes | Call-backs, email replies, site visits | Contract (pre-contract steps) |
| Deliver services and manage jobs | Scheduling, on-site work, technician notes, invoicing | Contract |
| Customer service & issue resolution | Aftercare, warranties, complaints | Legitimate interests (to run our business and support customers) |
| Marketing to existing customers | Occasional emails about related services | Legitimate interests + PECR soft opt-in (you can opt out anytime) |
| Email newsletters to subscribers | Tips, seasonal alerts, offers | Consent (you can withdraw at any time) |
| Analytics & site improvement | GA4 events, form interactions, traffic insights | Consent (for non-essential cookies) |
| Legal & tax compliance | Accounting retention, HMRC requirements | Legal obligation |
| Security & fraud prevention | IP logs, rate limiting | Legitimate interests |
5) Who we share data with (processors & recipients)
We only share what’s necessary for each purpose:
- Website hosting & maintenance
- Analytics & Tagging: Google Analytics 4 (via Google Tag Manager / Site Kit).
- Email & newsletters: Breevo, used for subscription management and campaign delivery.
- Business tools: E.G. MS Office suite
- Payment processors as applicable
- Professional advisors: accountants, legal advisers (where necessary).
- Public authorities: if required by law or to protect rights/safety.
Each provider acts under a contract and processes data on our instructions where they are a processor.
6) International transfers
Some providers (e.g., Google, Breevo) may process data outside the UK/EEA. Where this occurs, we rely on recognised safeguards such as UK Addendum to the EU Standard Contractual Clauses or other lawful transfer mechanisms.
7) How long we keep your data
- Enquiries (no contract formed): up to 24 months.
- Customer/job records & invoices: typically 6 years after the end of the financial year (legal/tax reasons).
- Newsletter data: until you unsubscribe, then limited suppression data kept to honour your opt-out.
- Analytics events: typically 14 months (GA4 configurable).
- Technician photos/notes: up to 6 years, unless you ask us to remove non-essential images.
We may retain data longer if needed for legal claims.
8) Your rights (UK GDPR)
You have the right to:
- Access your personal data.
- Rectify inaccurate or incomplete data.
- Erase data (where applicable).
- Restrict or object to certain processing (including direct marketing).
- Data portability (for data you provided to us under consent/contract, where technically feasible).
- Withdraw consent at any time where we rely on consent (e.g., newsletters).
To exercise your rights, contact us at [info@strathclydepestcontrol.co.uk]. We’ll respond within one month.
Complaints: You can complain to the UK Information Commissioner’s Office (ICO): https://ico.org.uk/concerns/ or 0303 123 1113. We’d appreciate the chance to resolve concerns first.
9) Cookies and similar technologies
We use cookies and tags to run the site and understand how it’s used.
Categories we use:
- Strictly necessary (always on): core Website, security, load balancing.
- Analytics (requires consent): Google Analytics 4 via Site Kit/Tag Manager.
- Marketing (requires consent): Breevo tracking for newsletter performance (in emails, not on the site) and any embedded media or maps (if added).
Examples (non-exhaustive):
_ga,_ga_*(Google Analytics 4) – analytics – retention typically 14 months.- Website session/functional cookies – strictly necessary – session length.
- Consent/cookie-banner preference cookies – store your opt-in/opt-out choices.
Managing cookies: You can use our cookie banner to set preferences. You can also block cookies via your browser settings. Blocking non-essential cookies won’t affect basic site use but may limit features and measurement.
10) Children
Our services and website are not intended for children. We do not knowingly collect children’s personal data.
11) Security
We apply technical and organisational measures including TLS (HTTPS), least-privilege access, password/2FA controls, system patching, and staff awareness. No method is 100% secure; we maintain reasonable safeguards and review them periodically.
12) Direct marketing & PECR
- We may email existing customers about similar services under the UK PECR soft opt-in, with an easy opt-out in every message.
- For newsletters and non-customers, we rely on consent (opt-in).
- You can unsubscribe at any time via the link in our emails or by contacting us.
13) Third-party links
Our site may link to third-party sites (e.g., Glasgow City Council, NHS, trade bodies). We are not responsible for their privacy practices. Review their policies before providing data.
14) Changes to this policy
We may update this notice from time to time. The latest version will always be on this page with the effective date. Material changes may be notified by email or a site notice.
15) Contact
For privacy questions, data requests or complaints, contact:
Email: info@strathclydepestcontrol.co.uk
Post: Strathclyde Pest Control, 12 Acton Gardens, East Kilbride, Glasgow G75 8WH